Refund policy

Return & Refund Policy – Panthera Parfum
Last updated: April 12, 2026

This Return & Refund Policy applies to all purchases made through https://pantheraparfum.com, operated by Ceylon Panthera (Pvt) Ltd (“Panthera Parfum”, “we”, “us”, or “our”).

1. Return Period

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

2. Eligibility for Returns

Due to the nature of fragrance products and hygiene standards, items are eligible for return only if:

  • The item is unused, unopened, and in its original packaging

  • The item is in the same condition as received

  • You provide a receipt or proof of purchase

3. Non-Returnable Items

We do not accept returns for:

  • Opened or used perfume/fragrance products

  • Items without original packaging

  • Sale or promotional items

  • Gift cards

  • Personal care goods once opened

4. Damages & Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery at:

📧 support@pantheraparfum.com

We will evaluate the issue and arrange a replacement or refund where applicable.

5. How to Start a Return

To initiate a return:

  1. Email us at: support@pantheraparfum.com

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

Important:
Returns sent without prior approval will not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs

  • If the return is due to our error (damaged/incorrect item), we will cover the shipping cost

Return address:
Ceylon Panthera (Pvt) Ltd
340/1, Ikkapallama, Gonagamuwa
Tissamaharama
Sri Lanka

7. Exchanges

We only offer exchanges for:

  • Defective or damaged items

For other cases, please return the item (if eligible) and place a new order.

8. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to your original payment method

Please note:
Your bank or card provider may take additional time to process the refund.

If you have not received your refund after 15 business days, contact us at:

📧 support@pantheraparfum.com

9. Sri Lanka Orders Only

At this time, Panthera Parfum accepts returns and processes refunds only for orders delivered within Sri Lanka.

10. Contact Us

For any return or refund inquiries:

Panthera Parfum
Ceylon Panthera (Pvt) Ltd
📧 support@pantheraparfum.com